Yesterday I received an email stating that the VDTD510 – VMware Certified Advanced Professional 5 – Desktop Design needed to be rescheduled as my exam was booked in for 14th March 2015.
No problem or so I thought, I contacted my local Pearson Vue test centre to reschedule the exam and they mentioned they couldn’t do it and to contact Pearson Vue customer services. So I contacted Pearson Vue customer services and they mentioned the same problem, and suggested I contact VMware.
I have to say that VMware Education services have been the most helpful. Even though they cannot schedule exams they did agree to conference in Pearson Vue to try and resolve the issue
The issue is that Pearson Vue have the last registration date as 2nd March 2015 which means they are unable to reschedule any of the VCAP exams that are ending. This is an internal communication issue between VMware and Pearson Vue which is being escalated at VMware’s end. This problem will effect anyone who is attempting to reschedule the following exams:
- VCID510 – VMware Certified Advanced Professional 5 – Cloud Infrastructure Design
- VCIA510 – VMware Certified Advanced Professional 5 – Cloud Infrastructure Administration
- VDTA510 – VMware Certified Advanced Professional 5 – Desktop Administration
- VDTD510 – VMware Certified Advanced Professional 5 – Desktop Design
I have a case open with VMware Education and will update this post once more information is known.
The update I have received is my exam has been cancelled and I will receive a refund, with no explanation. This contravenes the details laid out by VMware Certification as part of the VCAP expiry notification.
It would be good to know why VMware decided to pull the VCAP certification before VCIX are released and why the exam could not be rescheduled?
My thoughts are that VMware and Pearson Vue clearly have internal communication issues which really needs to be resolved. Clearly they have no concern for any individuals who have spent their personal time studying towards an exam.